Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

A Tender Notice
by NS&I

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£276M
Sector
BUSINESS
Published
29 Apr 2022
Delivery
01 Apr 2023 to 31 Mar 2028
Deadline
31 May 2022 16:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This procurement will consist of two packages.

CPV Codes

  • 66110000 - Banking services
  • 79342300 - Customer services
  • 79342320 - Customer-care services
  • 79510000 - Telephone-answering services
  • 79570000 - Mailing-list compilation and mailing services

Indicators

  • Contract is suitable for SMEs.

Other Information

The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking. ⭐ Link to e-procurement portal https://app.panacea-software.com/nsandi/

Reference

Domains