Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

A Contract Award Notice
by NS&I

Geochart for 1 buyers and 1 suppliers

This procurement will consist of two packages.

1	Sopra Steria (Hemel Hempstead) Value: £275,959,714

The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking. ⭐ Click above to Apply (link to e-procurement portal) https://app.panacea-software.com/nsandi/ Customer Contact Centre and Operations Contract- Combined PDF redacted [Part 1 of 3].pdf final-c.pdf Customer Contact Centre and Operations Contract- Combined PDF redacted - Combined PDF redacted [Part 2 of 3].pdf final-c.pdf Customer Contact Centre and Operations Contract- Combined PDF redacted Combined PDF redacted [Part 3 of 3] final-c.pdf