Speak Up Helpline

Concepts

• business services
• department of health and social care
• provision of a speak up helpline
• helpline
• nhs
• department of health
• social care
• office support
• service proposition supports
• atamis system

Location

Description

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.

Total Quantity or Scope

The Department of Health and Social Care (DHSC) is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Speak Up is a priority for DHSC. The Department wants to see a culture across the NHS and social care sector where people are encouraged to speak up, and that concerns, e.g. about patient safety, are acted upon when they do. This service proposition supports that priority – as described in the government responses to the Freedom to Speak Up Review and Learning from Gosport - through the provision of a Speak Up helpline for the NHS and Social Care workers.Project Reference: C81358Contract Term: 12 months with the option to extend by 24 months in 12 month periods. The contract will commence on 1st June 2023Estimated contract value (including extensions): £162,531 (plus £200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract £362,531.The opportunity will be available on the DHSC Atamis eTendering System. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome, if you have not already done so.To find this opportunity in the eTendering system, select “Find Opportunities” and then search by project number or title. Once you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document.

Renewal Options

The contract has an option to extend for up to 24 months in 12 month periods.

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 79500000 - Office-support services
• 79512000 - Call centre
• 79990000 - Miscellaneous business-related services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **