Customer Center Services for CSG

A Contract Award Notice
by HOME OFFICE

Source
Contracts Finder
Type
Framework (Services)
Duration
8.5 month
Value
£233K-£598K
Sector
BUSINESS
Published
12 Sep 2023
Delivery
01 Sep 2023 to 17 May 2024
Deadline
08 Aug 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

Award Detail

1 Foundever (Coventry)
  • Value: £233,267

CPV Codes

  • 79512000 - Call centre
  • 79510000 - Telephone-answering services

Other Information

Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 (Foundever Signed) Framework Schedule 6 - Order Form Template and Call-Off Schedules v2 (Foundever Signed).pdf

Reference

Domains