Call Centre Solution

Concepts

• telecommunications services
• communications equipment
• data transmission
• installation services
• telephony
• information technology

Location

London

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

CPV Codes

• 64200000 - Telecommunications services
• 51300000 - Installation services of communications equipment
• 64210000 - Telephone and data transmission services
• 64220000 - Telecommunication services except telephone and data transmission services
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

Other Information

We plan to issue our tender for our omni-channel contact centre solution on 16 October. We are holding a webinar on Wednesday 25 October at 10am to give bidders the opportunity to understand who we are, what we want and the option to ask some questions. If you would like to be invited to this please email john.gibbons@southernhousing.org.uk to be invited. NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230409. (MT Ref:230409)