Call Centre Solution
A Contract Award Notice
by SOUTHERN HOUSING
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 5 year (est.)
- Value
- £2M-£5M
- Sector
- TECHNOLOGY
- Published
- 25 Jun 2024
- Delivery
- To 25 Jun 2029 (est.)
- Deadline
- n/a
Concepts
Location
London
Geochart for 2 buyers and 1 suppliers
2 buyers
- Southern Housing London
1 supplier
- 8X8 Aylesbury
Description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Award Detail
1 | 8X8 (Aylesbury)
|
Award Criteria
specification | 30.0 |
requirements | 5.0 |
applications | 15.0 |
maintenance | 10.0 |
PRICE | 40.0 |
CPV Codes
- 64200000 - Telecommunications services
- 51300000 - Installation services of communications equipment
- 64210000 - Telephone and data transmission services
- 64220000 - Telecommunication services except telephone and data transmission services
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Award on basis of price.
Other Information
(MT Ref:232206)
Reference
- FTS 019454-2024