Call Centre Solution

A Contract Award Notice
by SOUTHERN HOUSING

Source
Find a Tender
Type
Contract (Services)
Duration
5 year (est.)
Value
£2M-£5M
Sector
TECHNOLOGY
Published
25 Jun 2024
Delivery
To 25 Jun 2029 (est.)
Deadline
n/a

Concepts

Location

London

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

Award Detail

1 8X8 (Aylesbury)
  • Num offers: 23
  • Value: £1,941,906.0-£5,234,110

Award Criteria

specification 30.0
requirements 5.0
applications 15.0
maintenance 10.0
PRICE 40.0

CPV Codes

  • 64200000 - Telecommunications services
  • 51300000 - Installation services of communications equipment
  • 64210000 - Telephone and data transmission services
  • 64220000 - Telecommunication services except telephone and data transmission services
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Award on basis of price.

Other Information

(MT Ref:232206)

Reference

Domains