Call Centre Solution

Concepts

• telecommunications services
• contact centre teams
• call centre solution
• a cloud omni-channel contact centre solution
• communications equipment
• data transmission
• installation services
• telephony
• information technology
• colleague experience

Location

London

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

Renewal Options

24 months

CPV Codes

• 64200000 - Telecommunications services
• 51300000 - Installation services of communications equipment
• 64210000 - Telephone and data transmission services
• 64220000 - Telecommunication services except telephone and data transmission services
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230527. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:230527)