Technology Enabled Lives Framework - 23-27
A Contract Award Notice
by NORTHERN HOUSING CONSORTIUM LTD
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 4 year (est.)
- Value
- £100M
- Sector
- HEALTH
- Published
- 10 Jan 2024
- Delivery
- To 20 Dec 2027 (est.)
- Deadline
- n/a
Concepts
Location
UNITED KINGDOM
2 buyers
- Northern Housing Consortium Sunderland
39 suppliers
- 2Ic Care London
- Acticheck Saffron Walden
- Alcove Colchester
- Appello Smart Living Solutions New Milton
- Careium Blackburn
- Chiptech Lancaster
- Chubb Fire & Security Blackburn
- Community Housing Tecs Kidderminster
- Enovation Rossendale
- Everon Maidstone
- Iot Solutions Group Watford
- Legrand Electric Birmingham
- Minder Bedfordshire
- Network Communication System Doncaster
- Possum Aylesbury
- Secure Meters Eastleigh
- Secureshield Newcastle upon Tyne
- Solcom Ryde
- Telealarm Europe Leipzig
- Tunstall Healthcare Doncaster
- Incom Systems Communication Specialists Wakefield
- Northern Electrical Fire Security Blyth
- Openview Security Solutions Romford
- Red Alert Telecare Ashford
- T2 Digital Yeovil
- Ags TECH Blackburn
- Incom Systems Communications Specialists Wakefield
- Network Communication Systems Doncaster
- Sentinel Fire & Security Solutions Poole
- Llesiant Delta Wellbeing Llanelli
- Astraline Tec Cheadle
- Bristol City Council Bristol
- Careline Support Ringwood
- Mole Valley District Council Dorking
- PPP Taking Care London
- Redditch Borough Council Redditch
- BDS Northern Barnsley
- Beyond Housing Reach & Respond Scarborough
- Progress Housing Association Leyland
Description
The scope of this Framework Agreement is for the provision of digital products and services in relation to Technology Enabled Living for digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, analogue equipment is only covered in the ongoing repair and maintenance of already installed equipment. The products and services shall fall into 4 separate Framework ‘Lots’to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable: Lot 1: Product Catalogue; Lot 2: Installation; Lot 3: Repairs and Maintenance — Sub lot 3.1 Repairs and Maintenance - Digital — Sub lot 3.1 Repairs and Maintenance - Analogue — Sub lot 3.3 Repairs and Maintenance - Call Centre Monitoring Equipment Lot 4:Call Monitoring and Mobile Response. — Sub lot 4.1 Call Monitoring, — Sub lot 4.2 Mobile Response, — Sub lot 4.3 Call Monitoring and Mobile Response,
Lot Division
| 2 | Installation This lot covers the installation (and product supply when required) of telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. As a minimum Supply Partners must be able to deliver; •Installation of new, digital equipment; Supply Partners must be able to maintain a range of manufacturers’ equipment. |
| 3 | 1 - Repairs and Maintenance - Digital This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; • Provision of new equipment; • On-going planned servicing; and • Reactive repairs. Supply Partners must be able to maintain a range of manufacturers’ equipment. |
| 3 | 2 - Repair and Maintenance of Analogue Products This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; • Provision of new equipment; • On-going planned servicing; and • Reactive repairs. Supply Partners must be able to maintain a range of manufacturers’ equipment. |
| 3 | 3 - Repairs and Maintenance of Call Receiving Centres This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off. |
| 4 | 1 - Call monitoring This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/accesscontrol systems and grouped/hard wired schemes. Member organisations calling off from this frameworkagreement may require other types of calls monitored which will include; • Out of hours call monitoring • GPS device monitoring • Location monitoring • Lone worker monitoring/support • Repairs reporting • Environmental reporting • Anti-social behaviour reporting • Out of hours housing support services • Disaster recovery •Signposting |
| 4 | 2 - Mobile Response This lot covers the provision of a mobile response service for customers who don’t have family members/keyholders as their emergency contact or require the service to relieve the burden on family members. The aim ofthe service is to maximise the independence of individuals to enable customers to remain in their own homethrough the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centreand provide a suitable human response. There are two types of mobile response service; •Routine visit – a regular visit is made to the service user to check on their welfare. Visits to be undertakenwithin 4 hours of notification. •Emergency visit – an emergency visit made to the service user in response to an alert being received by thecontrol centre. Visits to be undertaken within 1 hour of notification. Member organisations may also require additional services which could include but not be limited to; •Cover for scheme managers (sickness/holidays) •Emergency cover |
| 4 | 3 - Call Monitoring and Mobile Response The requirements of this sub-lot are the combination of sub-lot 4.1 and 4.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot(4.3). |
| 8 | Lot 1: Product Catalogue Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment. |
Award Detail
| 1 | 2Ic Care (London)
|
| 2 | Acticheck (Saffron Walden)
|
| 3 | Alcove (Colchester)
|
| 4 | Appello Smart Living Solutions (New Milton)
|
| 5 | Careium (Blackburn)
|
| 6 | Chiptech (Lancaster)
|
| 7 | Chubb Fire & Security (Blackburn)
|
| 8 | Community Housing Tecs (Kidderminster)
|
| 9 | Enovation (Rossendale)
|
| 10 | Everon (Maidstone)
|
| 11 | Iot Solutions Group (Watford)
|
| 12 | Legrand Electric (Birmingham)
|
| 13 | Minder (Bedfordshire)
|
| 14 | Network Communication System (Doncaster)
|
| 15 | Possum (Aylesbury)
|
| 16 | Secure Meters (Eastleigh)
|
| 17 | Secureshield (Newcastle upon Tyne)
|
| 18 | Solcom (Ryde)
|
| 19 | Telealarm Europe (Leipzig)
|
| 20 | Tunstall Healthcare (Doncaster)
|
| 21 | Appello Smart Living Solutions (New Milton)
|
| 22 | Careium (Blackburn)
|
| 23 | Community Housing Tecs (Kidderminster)
|
| 24 | Incom Systems Communication Specialists (Wakefield)
|
| 25 | Northern Electrical Fire Security (Blyth)
|
| 26 | Openview Security Solutions (Romford)
|
| 27 | Red Alert Telecare (Ashford)
|
| 28 | Secureshield (Newcastle upon Tyne)
|
| 29 | T2 Digital (Yeovil)
|
| 30 | Tunstall Healthcare (Doncaster)
|
| 31 | Ags TECH (Blackburn)
|
| 32 | Appello Smart Living Solutions (New Milton)
|
| 33 | Chubb Fire & Security (Blackburn)
|
| 34 | Incom Systems Communications Specialists (Wakefield)
|
| 35 | Network Communication Systems (Doncaster)
|
| 36 | Openview Security Solutions (Romford)
|
| 37 | Red Alert Telecare (Ashford)
|
| 38 | Secureshield (Newcastle upon Tyne)
|
| 39 | Sentinel Fire & Security Solutions (Poole)
|
| 40 | T2 Digital (Yeovil)
|
| 41 | Ags TECH (Blackburn)
|
| 42 | Chubb Fire & Security (Blackburn)
|
| 43 | Incom Systems Communication Specialists (Wakefield)
|
| 44 | Legrand Electric (Birmingham)
|
| 45 | Openview Security Solutions (Romford)
|
| 46 | Red Alert Telecare (Ashford)
|
| 47 | Secureshield (Newcastle upon Tyne)
|
| 48 | Sentinel Fire & Security Solutions (Poole)
|
| 49 | T2 Digital (Yeovil)
|
| 50 | Tunstall Healthcare (Doncaster)
|
| 51 | Enovation (Rossendale)
|
| 52 | Legrand Electric (Birmingham)
|
| 53 | Llesiant Delta Wellbeing (Llanelli)
|
| 54 | Tunstall Healthcare (Doncaster)
|
| 55 | Appello Smart Living Solutions (New Milton)
|
| 56 | Astraline Tec (Cheadle)
|
| 57 | Bristol City Council (Bristol)
|
| 58 | Careline Support (Ringwood)
|
| 59 | Chubb Fire & Security (Blackburn)
|
| 60 | Llesiant Delta Wellbeing (Llanelli)
|
| 61 | Mole Valley District Council (Dorking)
|
| 62 | PPP Taking Care (London)
|
| 63 | Redditch Borough Council (Redditch)
|
| 64 | Tunstall Healthcare (Doncaster)
|
| 65 | BDS Northern (Barnsley)
|
| 66 | Beyond Housing Reach & Respond (Scarborough)
|
| 67 | Llesiant Delta Wellbeing (Llanelli)
|
| 68 | Mole Valley District Council (Dorking)
|
| 69 | Progress Housing Association (Leyland)
|
| 70 | Tunstall Healthcare (Doncaster)
|
| 71 | Beyond Housing Reach & Respond (Scarborough)
|
| 72 | Careium (Blackburn)
|
| 73 | Llesiant Delta Wellbeing (Llanelli)
|
| 74 | Progress Housing Association (Leyland)
|
| 75 | Tunstall Healthcare (Doncaster)
|
Award Criteria
| PRICE | _ |
CPV Codes
- 50421000 - Repair and maintenance services of medical equipment
- 33190000 - Miscellaneous medical devices and products
- 33100000 - Medical equipments
- 33196000 - Medical aids
- 33196200 - Devices for the disabled
- 35121700 - Alarm systems
- 32552120 - Emergency telephones
- 35100000 - Emergency and security equipment
- 31625100 - Fire-detection systems
- 45312000 - Alarm system and antenna installation work
- 45314000 - Installation of telecommunications equipment
- 51110000 - Installation services of electrical equipment
- 51410000 - Installation services of medical equipment
- 33123210 - Cardiac-monitoring devices
- 38311000 - Electronic scales and accessories
- 33195200 - Central monitoring station
- 50342000 - Repair and maintenance services of audio equipment
- 32546000 - Digital switching equipment
- 45310000 - Electrical installation work
- 45312100 - Fire-alarm system installation work
- 50000000 - Repair and maintenance services
- 50333000 - Maintenance services of radio-communications equipment
- 50334400 - Communications system maintenance services
- 79512000 - Call centre
- 33195000 - Patient-monitoring system
- 85112200 - Outpatient care services
- 34221200 - Mobile emergency units
Indicators
- Award on basis of price.
Other Information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The framework will be available for all current and future consortium members, further information on who can access the framework is available at this link https://consortiumprocurement.org.uk/framework-agreements/who-can-access/ Member organisations may choose to award call-off contracts under 1 or a combination of lot(s) to meet their requirements. To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=833896411" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=833896411 GO Reference: GO-2024110-PRO-24927931
Reference
- FTS 000849-2024