Single Service Centre - Serco
A Modification Notice
by SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 2 year
- Value
- £212M
- Sector
- BUSINESS
- Published
- 31 Jan 2024
- Delivery
- 16 Feb 2022 to 16 Feb 2024
- Deadline
- n/a
Concepts
Location
United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World
Geochart for 2 buyers and 1 suppliers
2 buyers
1 supplier
- Serco Hook
Description
Provision of Contract Centre Services for Single Service Centre. Utilising new framework. SERCO Contract. 2 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre.
Ammendments to Previous Notice
2. Contract value
GBP 211,876,932
Award Detail
| 1 | Serco (Hook)
|
CPV Codes
- 79512000 - Call centre
Indicators
- Contract modified due to unforeseen circumstances.
Legal Justification
To extend the term of the contract for 12 months until 15th February 2025 and vary Service Levels to meet revised requirements.
Reference
- FTS 003268-2024