Care Coordination Hub

Concepts

• exeter
• medical personnel
• advanced care practitioners
• care coordination hub
• the care co-ordination hub
• care
• hub
• coordination
• telephone answering
• general practitioner

Location

Exeter

Description

The Care Co-ordination Hub provides a senior level, multi-disciplinary, clinical consultation service, including the ability to prescribe, which assesses patients' needs and navigates them to the right service, first time. Referrals are received from both the South Western Ambulance Service Trust (SWAST) Stack of 999 calls and from Paramedics on scene, calling for advice and to explore alternatives pathways to the Emergency Department. This provides an opportunity for shared clinical assessment and decision making between the Hub and the referrer, with the potential for the call to be closed or referred onto existing services in the community if required. There is also an opportunity to link in with, or refer onto, the three Locality Spokes across Devon for patients who have more complex needs, or for an ambulance to be dispatched if required. The staffing model is made up of Advanced Care Practitioners and General Practitioners, all of whom are independent prescribers, working closely with SWAST Specialist Paramedics. • Operating seven days a week 08.00 - 20.00 covering the whole of Devon. • Contract £745k (including VAT) from 22 March 2024 - 30 September 2024

Total Quantity or Scope

• Approximate lifetime value of the contract is £745k (including VAT) from 22 March 2024 - 30 September 2024 NHS Devon ICB are intending to award a contract to an existing provider following direct award process C.

Award Detail

Award Criteria

CPV Codes

• 85141000 - Services provided by medical personnel
• 79510000 - Telephone-answering services
• 85121100 - General-practitioner services
• 85312310 - Guidance services

Indicators

• Award on basis of price.

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 21st March 2024 (8 working days following publication of intention to award notice). They should be submitted in writing to d-icb.contracting@nhs.net This contract has not yet been formally been awarded; this notice serves as an intention to award under the PSR.

Other Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 21st March 2024 (8 working days following publication of intention to award notice). They should be submitted in writing to d-icb.contracting@nhs.net This contract has not yet been formally been awarded; this notice serves as an intention to award under the PSR. The award decision makers were: NHS Devon ICB PSR Steering Group The decision to award was based on the following key criteria: Quality and Innovation 25% Value 20% Integration, collaboration and service sustainability 25% Improving access, reducing health inequalities and facilitating choice 20% Social value 10% The assessment of the provider was based on evidence available through their existing contract with the ICB and supplementary information provided. Conflicts of interest identified among the project group: 1. The non-conflicted members have assessed the nature and risk of this conflict, and have decided which steps to take to avoid or manage it.