Anaysis Summary: UK – Itsm Service Desk Software Contracts

Publication summary

Found 8 procurement notices in 2025. There are 7 unique titles.

The following chart shows the number of matched notices per month:

Buyer locations

Locations of the main buyers:

• Leeds
• Leatherhead
• Oxford
• Kingston upon Thames
• Lincoln
• Norwich
• London

Keywords Sample

Below are common keywords found in published notices. Keywords derive from allocated CPV codes.

• software package
• information technology
• system management
• software services

Common phrases

Common phrases found within published text:

• itsm service desk software none
• itsm service desk software
• desk software
• itsm
• information technology service management(itsm
• rich integration capabilities
• it service management tool
• it incidents
• ngn
• information technology service
• smart automation
• freshworks employee engagement suite
• council workers
• knowledge base documents
• engagement suite
• corporate systems
• analytics tools
• ai/ml capabilities
• service desk management
• online itsm tools

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