TfL 95743 Contact Centre Outsourced Services Framework
A Contract Award Notice
by TRANSPORT FOR LONDON
- Source
- Find a Tender
- Type
- Framework (Services)
- Duration
- not specified
- Value
- 1-68M
- Sector
- BUSINESS
- Published
- 05 Oct 2023
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
London:
Geochart for 1 buyers and 12 suppliers
1 buyer
- Transport for London London
9 suppliers
- Journeycall Arbroath
- Journeycall Abroath
- Marston Holdings Birmingham
- HGS Brentford
- Capita Business Services London
- Resq Hull
- Orbis Protect Uxbridge
- Charles Novacroft Northampton
- Journeycall Arboath
Description
This is
Lot Division
| 1 | Contact Centre Outsourced Service - Lot A - Full Service Contact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology Award Criteria
| ||||
| 2 | Contact Centre Outsourced Service - Lot B - Contact Handling
Contact Centre - Call Handling Award Criteria
| ||||
| 3 | Contact Centre Outsourced Service - Lot C - Fulfilment
Contact Centre - Fulfilment (Correspondence and Card Handling) Award Criteria
| ||||
| 4 | Contact Centre Outsourced Services - Lot D - Technology
Contact Centre - Technology Award Criteria
|
Award Detail
| 1 | Journeycall (Arbroath)
|
| 2 | Journeycall (Abroath)
|
| 3 | Marston Holdings (Birmingham)
|
| 4 | HGS (Brentford)
|
| 5 | Capita Business Services (London)
|
| 6 | Resq (Hull)
|
| 7 | Orbis Protect (Uxbridge)
|
| 8 | Journeycall (Arbroath)
|
| 9 | Charles Novacroft (Northampton)
|
| 10 | Journeycall (Arboath)
|
| 11 | Charles Novacroft (Northampton)
|
| 12 | Capita Business Services (London)
|
CPV Codes
- 79512000 - Call centre
- 79510000 - Telephone-answering services
- 79500000 - Office-support services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-034117
- FTS 029404-2023