Managed Services - Y20023

A Contract Award Notice

Find a Tender
Framework (Services)
not specified
24 Dec 2021
not specified



United Kingdom:

Geochart for 1 buyers and 14 suppliers


ramework Agreement for Managed Services ‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. A service may include, but not be limited to the list of potential requirements listed below. Suppliers to this framework will need the ability to offer and provide directly or indirectly via Sub-Contractors the full range listed below. Individual opportunities will need to be tailored to meet the Customer’s requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives.

Total Quantity or Scope

‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. … List of Potential Requirements Indicative requirements include, but are not limited to, the following: Reprographic and Mail Services • Offsite Print and Document Services • Bulk Scanning • Wide Format • Downstream Access (clean mail, sort mail) Page 5 to 20 • Hybrid Mail Services • Secure Mail • High Volume Quick Turn Print Services • Specialist Print (Litho (traditional print process), Brochures, Embossing) • Finishing - Square Back, Perfect Bind, Case Bind, Laminating, Dry Mounting, Encapsulating Print Management • Print Consultancy/Audit • Production and Project Management Service • Software • Hardware (full range including, wide format and 3D printers) • Scanning Audio Visual Solutions Management • Interactive Products and Solutions • Optimised Visitor Management Systems • Digital Signage CCM (Component Content Management) Systems and Marketing Services – (bills, policies, statements, renewals) • Sourcing, Production and Delivery of Printed and Digital Communications • Print management – Corporate Brochures, POS, Large Format Outdoor Posters • On Site Marketing and Creative Services • Print Buying Services • Promotional Merchandise • Permanent POS (Exhibitions, Events etc.) Page 6 to 20 Automated Financial Processing Services • Credit/Debit Card Processing • Payment Systems • Mobile Applications • POS Systems • Income Payroll Management Purchase to pay automation • Outsourced Scan and Capture for Paper Invoices • Supplier Electronic Invoicing Enablement Services • Interoperability with Supplier Networks • Easy Plug-in Integration with Existing ERP systems • Implementation Services to include: o Project Management o Process Design o Software Configuration o System Testing o Change Management Human Resources and Payroll • Digital Interviewing Solutions • Income/Payroll Management Communication Systems • Voice and Data Communication Systems Page 7 to 20 • Call Handling System • Radio Systems • IP Telephone Systems • VoIP Telephone Systems • Call Packages • Connectivity • Numbering • Records Management • File Sharing Services • Analytics and Forecasting • Network Audio Systems Artificial Intelligence • Augmented Reality, Virtual Reality, Intelligent Video Mobile Technologies • Mobile Payment and Top Up • Mobile Security • Device Management • Hardware • Software Cloud Storage Management and Solutions • Public, Private or Hybrid solutions IP Networking Services Page 8 to 20 • To provide end to end internet and local connectivity specifying how data is addressed, transmitted, routed and received at the destination. • Firewall • Anti-Virus • E Safety Solution • Broadband Connectivity and Hosting • IoT (Internet of Things)Platforms ICT Systems Management • Support and Maintenance • Authentication • On-site Support • Remote Support • IT Helpdesk • Annual Health Check • Pre Ofsted Check • Routine Maintenance • MIS Support • Training • ICT Strategy and Planning • Connectivity • Safeguarding and Security • Strategy and Planning • ICT infrastructure Page 9 to 20 • Hardware • Software • Schools Management Services • Data back-up and recovery Server Hosting • UK Based Support • Data Storage and Back Up • Dedicated Account Manager IT Server Management • Server Security • Server Support • Technical Support • Network Solutions and Maintenance Support Services • Security • CCTV • Camera Systems and Solutions • Network Video Managed Solutions • Video Analytics • Wearable Cameras • Software • HR Solutions Page 10 to 20 • Biometrics Telecommunications Supplies and Services Facilities • Access Control Solutions • Digital Archiving and Storage • Office Transformation • Space Planning • Document Disposal • Furniture • Video Conferencing • Digital Signage • Smart Lockers Additional information: To gain access and complete the necessary documents please follow the instruction below Visit - Select - Opportunities Select Organisation - Commercial Services Select the opportunity appropriate to you from the list provided Express interest - you may need to register first Once successful expression is completed you can access and complete the requirements in two ways 1 - when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity 2 - when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity. Following the instruction from herein As evidence of KCS/KCC’s commitment to open, competitive tendering, Cantium Business Solutions (a wholly owned subsidiary of KCC), will compete for a position on the Framework Agreement. It should be noted that KCS Professional Services are independent and operate separately from Cantium Business Solutions and will follow protocols as detailed in this ITT for evaluating and scoring submitted Tenders. It will be the responsibility of Customers to follow the Public Contract Regulations (PCRs) when conducting Direct Awards or Further Competitions.

Award Detail

1 DMS Digital Group (Bolton)
  • Managed Services
  • Reference: 032315-2021-y20023-1
2 Trustmarque Solutions (London)
  • Managed Services
  • Reference: 032315-2021-y20023-2
3 Capita Business Services (London)
  • Managed Services
  • Reference: 032315-2021-y20023-3
4 Rock (Glamorgan)
  • Managed Services
  • Reference: 032315-2021-y20023-4
5 Ricoh (Northampton)
  • Managed Services
  • Reference: 032315-2021-y20023-5
6 Cantium Business Solutions (Kent)
  • Managed Services
  • Reference: 032315-2021-y20023-6
7 Boxxe (York)
  • Managed Services
  • Reference: 032315-2021-y20023-7
8 Sphecia Business Solutions (Birmingham)
  • Managed Services
  • Reference: 032315-2021-y20023-8
9 Konica Minolta Business Solutions (Essex)
  • Managed Services
  • Reference: 032315-2021-y20023-9
10 Cancom Managed Services (Belfast)
  • Managed Services
  • Reference: 032315-2021-y20023-10
11 Insight Direct (Sheffield)
  • Managed Services
  • Reference: 032315-2021-y20023-11
12 Sweethaven (Surrey)
  • Managed Services
  • Reference: 032315-2021-y20023-12
13 European Electronique (Oxfordshire)
  • Managed Services
  • Reference: 032315-2021-y20023-13
14 Dataspire Solutions (Manchester)
  • Managed Services
  • Reference: 032315-2021-y20023-14

Award Criteria

Quality of Service/Added Value 100
price 0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
  • 48000000 - Software package and information systems
  • 64000000 - Postal and telecommunications services
  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Member Authorities that have expressed interest in accessing the Framework Agreement from the outset are: Hampshire County Council Hertfordshire County Council Kent County Council (via KCS Professional Services) Other public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, Affiliates and associates of the CBC Group, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man (each a Participating Authority and collectively Participating Authorities) The Framework Agreement will also be open for use by all other local authorities and public sector bodies. Full details of the classification of potential Participating Authorities and Customer’s geographical areas and organisation classifications are detailed as follows: LOCAL AUTHORITY COUNCILS: England: County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users). See link: Northern Ireland: Administered across 26 Districts of Northern Ireland. See link: Scotland: Administered across 32 Council areas. See link: Wales: Administered across 22 Council areas. See link: Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities. Channel Islands: EMERGENCY SERVICES: POLICE: National England Northern Island Scotland Wales Isle of Man Channel Islands FIRE and RESCUE UK – England, Scotland, Northern Ireland, Wales, IOM Channel Islands MARITIME AND COASTGUARD AGENCY UK – England, Scotland, Northern Ireland, Wales, IOM Isle of Man Channel Islands NHS/HEALTH BODIES AND AMBULANCE SERVICES: England East Midlands Ambulance Service NHS Trust East of England Ambulance Service NHS Trust London Ambulance Service NHS Trust North East Ambulance Service NHS Foundation Trust North West Ambulance Service NHS Trust South Central Ambulance Service NHS Foundation Trust South East Coast Ambulance Service NHS Foundation Trust South Western Ambulance Service NHS Foundation Trust West Midlands Ambulance Service NHS Trust Yorkshire Ambulance Service NHS Trust Northern Island Scotland Wales Isle of Man Channel Islands CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES: REGISTERED SOCIAL LANDLORDS: Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives. England Scotland Northern Ireland Wales Isle of Man Channel Islands EDUCATIONAL ESTABLISHMENTS: Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities. UK – England, Scotland, Northern Ireland, Wales Isle of Man Channel Islands CHARITIES England and Wales Scotland Northern Ireland Isle of Man Channel Islands Suppliers are advised that the Contracting Authority, its Affiliates and/or Participating Authorities, reserve the right to supply the tendered products, Services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations.