UK – Its Customer Insights Contracts

Found 226 notices in past year.

March 2025

Scottish Qualifications Authority

Social Media Monitoring Platform
tender
£60K

March 2025

Aster Group

Asset Technology
pin

Department for Work & Pensions

Qualtrics Strategic Research License
award: Softcat
£234K

Leeds Federated Housing Association

London Borough of Barnet

Information Technology (IT), Customer and Revenue and Benefits Services
pin
£30M
Information Technology (IT), Customer and Revenue and Benefits Services
pin
£30M

Ordnance Survey

User Experience and User Insight Platform
award: Usertesting Technologies
£299K

Growth

Full Service Marketing Services
tender
£540K

HM Revenue & Customs

Strategic License Subscriptions and Advisory Services
pin
£3.6M
Strategic License Subscriptions and Advisory Services
pin
£3.1M
Strategic License Subscriptions and Advisory Services
tender
£3.6M
Strategic License Subscriptions and Advisory Services
update
£3.6M

Money & Pension Service

Early Market Engagement Event for Insight and Research Exploration: Solutions for Capturing Customer Insights
pin
£3M

National Highways

Customer Experience Tracker
award: Systra
£349K

Ordnance Survey

Insight Framework for Customer Intelligent and Strategic Insight
tender
£750K

Wythenshawe Community Housing Group

Dorset Council

Our Future Council Transformation: Customer Construct and Technology Strategy
award: Pricewaterhousecoopers
£610K

United Utilities Water

Services-Framework- Specialist Design Development Partners
award

Metropolitan Police Service

Next Generation Uniform Provision
tender
£500M

February 2025

HM Revenue & Customs

Statistical Tool Renewal
award: Statista
£64.6K

Leeds Federated Housing Association

Contact Centre Management System
tender
£420K
Contact Centre Management System
tender

Cadent Gas

Research and Customer Engagement Framework
tender
£4.5M

DEFRA

Geospatial Nudges for Hypothetical Sustainable Farming Incentive (SFI) Funding Agreement
award: Behavioural Insights Team
£99.9K

Ordnance Survey

Customer Sentiment Tracking
tender
£585K
Brand Health and Campaign Tracking Services
award: Brand Ignite
£507K

Places for People

Customer Insight Panel Community Partner
tender
£450K
Customer Insight Panel Community Partner
tender
£450K

Tourism Northern Ireland Tni

DfE - Tourism NI - Northern Ireland Tourism Industry Research
tender
£155K

West Yorkshire Combined Authority

West Yorkshire Transport Insights Survey
tender
£200K
West Yorkshire Transport Insights Survey
tender
£200K

XC Trains

Customer Experience Insight and Survey Feedback Solution
tender

Northumbrian Water Group

Flexible Benefits Portal
tender

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

Strathclyde University

UK Allowances (UKA) in Accordance With the UK Emissions Trading Scheme (UK ETS) (2025-29)
tender
£7M

ESPO

Tools and Ironmongery
award: 3 suppliers
£2.3M

Wolverhampton Cluster Catering Tender

Wolverhampton Cluster ~ Catering
tender
£31M

Associated British Ports

Humber 2025 Infrastructure Engagement Event
pin

Westminster City Council

Emergency Security Services
pin
£3M

Westminster City Council

Emergency Hotels Services
pin
£6.5M

January 2025

HM Revenue & Customs

Oracle Solaris Hardware/Software Renewals
award: Insight Direct
£442K

Mayors Office of Policing & Crime

Communication Exploitation Data Tool (CEDT)
pin

NHS Property Services

Finance, People, Facilities and Property Management Software
tender
£18M

Transport for Wales

Bus Network Design System
tender
£400K

Yorkshire Water Services

Online Community
award

AHDB

Social Media Services USA, Canada & Mexico Covering (Beef, Lamb & Pork)
tender
£472K
German Representative for Beef and Lamb Trade Development
tender
£145K
German Representative for Beef and Lamb Trade Development
tender
£145K

AHDB DEFRA Network Etendering Portal

NHS Supply Chain Coordination

Customer Satisfaction Surveys
award: IFF Research
£749K

United Kingdom National Nuclear Laboratory

Nuclear Integrated Energy System Demonstrator- Facilitated Exploration of UK Options
pin
£100K

Abri

Abri Recruitment Agency Framework Agreement
award: 38 suppliers
£2.6M

Financial Reporting Council

Stakeholder Engagement Support and Services
award: Nepean Communications
£84K

Legal Ombudsman

Service Complaints Adjudicator
tender
£40K

National Highways

Insight Management Academy Membership 24/25
award: Insight Management Academy
£13.2K

Strathclyde University

UK Allowances (UKA) in Accordance With the UK Emissions Trading Scheme (UK ETS) (2025-29)
pin
£7M

Cornwall Education Learning Trust

Cornwall Education Learning Trust ~ Catering
tender
£9.1M

Guinness Partnership

Reactive Repairs and Empty Homes Works in the South-West Region
pin

South Yorkshire Mayoral Combined Authority Group

South Yorkshire Mayoral Combined Authority – Supertram Replacement Bus Services Framework
pin

December 2024

Arts Council of England

Arts Access Scheme - "All-In" Digital Membership System
award: Calvium
£1.1M

Cantium Business Solutions

PenTesting as a Service - Software Platform
award: Infinigate
£100M
WordPress Website Design, Development and Hosting Agency
award: 6B Digital
£0
PenTesting as a Service - Software Platform
award: Infinigate UK Limied

Ordnance Survey

Student Loans

Online Usability Tool
award: Usertesting Technolgies
£160K

Tamworth Borough Council

Customer Contact Solution
tender
Customer Contact Solution
tender

Ukroed

UKROEd Learning Management System for Project MApp
tender
£170K

National Highways

Social Research & Behavior Change Insight
award: Ipsos Market Research
£710K
Customer Focussed DMRB & MCHW Reqs and Specifications
award: Ove Arup & Partners
£99.9K

UK Research & Innovation

IUK Biomedical Catalyst Programme Impact Evaluation
pin
£300K

Arts Council England

All In" Arts Access Scheme - Development of Standards and Accreditation Plan
award: Attitude Is Everything
£79.9K

Financial Reporting Council

Stakeholder Engagement Support and Services
tender
£84K

Crown Commercial Service

Transport Technology
pin
£3.5B

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

Uplands Manor Primary School

Uplands Manor Primary School ~ Catering
award: Abm Catering
£1.1M

London North Eastern Railway

On-Train, Station and CSC Ticketing Services
pin

XC Trains

Web Based Ordering Portal
tender
£1.5M

November 2024

Construction Industry Training Board

CITB Voice of the Customer Platform and Support Services
award: Qualtrics Ireland
£349K

Leeds Trinity University

Data and Platform Provider for Business Research and Analytics
pin

NHS Property Services

Nhsbsa

Social Media Management Software
award: Sprout Social
£51.5K

Scottish Water

Non-Household Smart Metering
pin
£70M

South Norfolk Council

South Norfolk Council: Customer Relation Management Software Package
tender
£1.3M

Tai Tarian

HR and Payroll System
pin

Ukroed

UKROEd Learner Management System for Project MApp
pin
£100K

Intellectual Property Office

Trade Mark Renewals Research
award: IFF Research
£54K

National Highways

Reducing Community Severance
award: Sustrans
£256K

West Yorkshire Combined Authority

Wave 5 Skills Bootcamps- West Yorkshire Wide
award: 5 suppliers
£314K

Westminster City Council

Housing Service & Resident Engagement Surveys
tender
£850K
Housing Services & Resident Engagement Surveys
tender
£850K

London North Eastern Railway

Open Banking (Request for Information)
pin

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

Thames Water Utilities

Plant Hire
tender
£147M

Translink

Refresh of Enterprise Train Fleet
pin
£115K

Gloucestershire County Council

Specialist Stop Smoking Support Outreach Service
pin
£861K

October 2024

HM Revenue & Customs

Multi-Model Research Methods Platform for User Research
award: Userzoom
£115K

Jisc

Adaptive and Personalised Learning Platforms and Associated Systems
pin

NHS Shared Business Services

IoT and Smart Connected Healthcare Environments
pin
£150M

Tai Tarian

Replacement of Business Systems
pin

UK Space Agency

Walsall Healthcare NHS Trust

WHPC00866
award: Insight Direct
£135K

West Lancashire Borough Council

Transactional Customer Feedback Platform
award: Voicescapes
£71.8K

Hampshire Constabulary

Victim Satisfaction Survey
award: Rol Solutions
£87K

National Lottery Community Fund

Community Survey
award: Kubi Kalloo
£113K

Ofwat

Customer Research on Billing
award: Thinks Insight & Strategy
£123K
Customer Views on Guaranteed Standard Scheme (GSS)
award: Thinks Insight & Strategy
£36.6K

Wales & West Utilities

Media Monitoring & Analysis
pin
£320K

Northern Ireland Electricity Networks

Engineering,Data, Strategy and Management Services
tender
£14.7M

Connect Academy Trust

Connect Academy Trust ~ Catering
award: Abm Catering
£5.9M

Lawrence Sheriff School

Lawrence Sheriff School ~ Catering
tender
£1.2M

Messingham Primary School

Messingham Primary School ~ Catering
tender
£332K

Thomas Mills High School & Sixth Form

Thomas Mills High School ~ Catering
tender
£1.5M

Southern Water Services

Market Engagement - Hampshire Water Transfer and Water Recycling Project (Phase 3)
pin
£1.3B

UK Space Agency

Contracts for Innovation - Using Space-Based Technology to Predict and Monitor Blue-Green Algal Blooms
tender
£120K

September 2024

August 2024

Anglian Water Services

AMP8 Customer Technology
pin

Genomics England

Research Data Products (RDP) Squad Support
award: Insight Direct
£65.1K

London Borough of Enfield

Repair Sense Software
tender
£97K

MOD

Corporate Modernisation Services Phase 2
pin

Scottish Water

Digital Directorate Partner
pin
£400M

South Yorkshire Police

F5 License Renewal
award: Insight Direct
£129K

South Yorkshire Police Headquarters

F5 License Renewal
award: Insight Direct
£129K

Tai Tarian

Pre-Market Engagement – Transformation and Business Systems Consultancy Framework Agreement
pin

Transport for London

Understanding Fare Evader Behaviour and Driving Behavioural Change Through Data Led Interventions MSQ
pin

Historic England

Visitor Study at Whitby Abbey, Eltham Palace and Audley End
award: Darmax Research
£15K

National Highways

Specialist Professional and Technical Service 3 (SPaTS3) Framework
tender
£495M
Specialist Professional and Technical Service 3 (SPaTS3) Framework
tender
£495M

NS&I

Quantitative Research Services
award: Discovery Research
£215K

ESPO

Consultancy Services
tender
£320M

NHS Shared Business Services

Consultancy and Advisory Services for Health
award: 163 suppliers
£500M

Shared Services Connected

BPO Transformation Services
pin

Bristol City Council

Early Engagement Notice - Sleeved Pool for Zero-Carbon Electricity
pin
£100M

YPO

Modular Buildings
pin

(More available)